Why We Communicate Only in Writing

Madloba.info accepts all inquiries about company listings and reviews only in written form — via email or text messages on WhatsApp. This decision protects both parties: the inquirer and the directory.

We do not handle by phone:

• ❌ Requests to update information in a listing
• ❌ Requests to remove or moderate reviews
• ❌ Requests to remove a listing
• ❌ Any legally significant discussions

All these matters are resolved at [email protected] or via WhatsApp in text format (not voice messages).

Why

Reason 1: Protecting Both Parties from Disputes

In our experience, situations frequently arise where, after a phone call, the inquirer claims that "I never said that" or "they promised me something else." In written correspondence, everything is recorded — neither party can revise their position retroactively.

Reason 2: Legal Compliance

Recording phone calls requires official notification of the other party, consent to recording, and regulated storage protocols. This is difficult to administer. Written correspondence is automatically preserved and does not require separate legal procedures.

Reason 3: Quality of Processing

When handling more than 100,000 companies, an editor speaking on the phone cannot in real time verify documents, cross-check with the registry, and make correct decisions. Written form gives us the time to do everything precisely.

Reason 4: A Documentary Trail

If you later need to contact the State Inspector's Service, the courts, or a regulator — both we and you will have a complete correspondence with dates and texts. This protects both parties.

Voice Messages

Voice messages on WhatsApp are not accepted for the same reasons:

• WhatsApp deletes voice messages after a certain time
• It is difficult for editors handling dozens of inquiries per day to listen through them
• Disputes arise about what was said

Text messages on WhatsApp — are accepted, since their history is preserved.

If You Need an Urgent Decision

We do not provide expedited processing on request — inquiries go into the general queue. But in reality, "urgent" is rarely actually urgent. In most cases, a person wants to "urgently" remove a negative review or hide a listing — and here haste only causes harm.

We recommend:

1. Calmly prepare an email with specific changes
2. Send it to [email protected] from the official company address
3. Wait for processing in the order of receipt

Where to Write

📩 [email protected] — for all matters: updates, reviews, technical issues, legal questions.

WhatsApp — only for short text follow-ups after the first email.

Similar questions

• We'd like to schedule a call — when is this possible?
• How to Update Information in a Listing
• How to Verify Company Representation