How to Find Out the Status of Your Request

After writing to Madloba.info, it's natural to want to know what is happening with your request. Below - standard timelines, an explanation of the process, and guidance on when to follow up.

Receipt Confirmation

We do not send automatic confirmation of receipt. This means that after sending an email, you will not receive an immediate "we have received your request" reply. The editorial team processes requests in order of receipt and responds after completion or if clarification is needed.

Standard Timelines by Request Type

Manager sessions (with premium package): 2 times per working week, 15 minutes each. Schedule agreed upon when the package is arranged.

What Speeds Up Processing

✅ Email from the company's official address

✅ Link to the listing in the email

✅ Clear specification of what needs to change and how

✅ Photos or documents attached if needed

What Slows Down Processing

⛔ Email from a personal address - additional verification of representation is needed

⛔ Incomplete data - the editorial team requests clarification, which adds time

⛔ Repeated emails with the same request - these don't speed things up; they push the request to the back of the queue

When to Follow Up

If more than 10 business days have passed since your request and you have received no response - email [email protected] with subject "Request status" and include:

• The date and subject of your first email
• The address you wrote from
• The nature of your request

Related Articles

• Why we communicate only in writing
• How to update information in a listing
• What the premium package includes