I have mixed feelings about this place, but after my last visit, I'm really disappointed. I first came a week ago with my family in the evening, and everything was perfect—the desserts were amazing, drinks were great, and the service was fast.
Because of that, I brought my mom back a few days later around noon. First, you have to pay 20 Lari per person just to enter, which we were fine with, but paying 40 Lari for two people just to step inside seems completely unfair for restaurant guests. That fee should definitely be waived or applied to your bill if you’re ordering food. It feels especially wrong when the kitchen is closed and the tower isn’t even rotating.
The service on this second visit was terrible. We waited 20 minutes without anyone coming to our table. There seemed to be only two servers working. Despite trying to get a waitress's attention—she saw us but ignored us multiple times. When we finally got her to come over, she just told another waiter to take care of us. When he finally came, he informed us that the kitchen was closed and we’d have to wait another 15 minutes to order food, so we couldn’t even try it.
To make things worse, the globe wasn’t spinning. When we asked about that, we were told it only starts rotating at 7:00 PM. None of this information about kitchen hours or the rotation schedule is available on their website or at the entrance. If you’re charging an entry fee, you need to be clear about what’s actually available before people pay.
While the view is beautiful, you can find nice views at many other places without such a high cover charge. The main reason for coming here is the unique experience of the spinning tower, and we didn’t get that. The dessert was still delicious and the coffee was okay, but the lack of transparency, unfair pricing, and dismissive service ruined the experience for my mom’s first visit. It simply wasn't worth it.
