Отель "Royal Hotel"

Niestety, pobyt w tym hotelu okazał się dużym rozczarowaniem, a standard zdecydowanie nie odpowiadał czterem gwiazdkom. Już na początku zaskoczył nas brak odpowiedniego wejścia dla osób z wózkami. Choć hotel ma windę, aby się do niej dostać, trzeba najpierw pokonać schody, co było niewygodne z walizkami i wózkiem dziecięcym.

Jednym z głównych powodów wyboru tego hotelu było stwierdzenie o „bardzo dobrym śniadaniu”, jednak to, co otrzymaliśmy, było najgorsze w moim doświadczeniu. Serwowano zimne parówki, a pewnego dnia pojawił się spleśniały chleb. Zamiast standardowych wędlin codziennie serwowano dziwny rodzaj kiełbasy, a brakowało nawet sera w plastrach. Kawa była dostępna tylko za dodatkową opłatą, co nie zostało wcześniej zaznaczone podczas rezerwacji.

Pokój rodzinny o powierzchni 30 m² również nie spełniał oczekiwań. Klimatyzacja była stara i działała nieprawidłowo, chłodząc nierównomiernie. Ręczniki były cienkie i zużyte, wentylacja w łazience była słaba, a w kącie zauważyłem pleśń.

Na plus można zaliczyć, że po zgłoszeniu potrzeby pokój był sprzątany – wymieniano ręczniki i opróżniano kosze. Niestety, podłoga przez cały pobyt wydawała się nieodkurzana i niemyta.

Jedynym dużym atutem hotelu była lokalizacja – blisko centrum, w urokliwej uliczce. Podsumowując, hotel nie spełnił naszych oczekiwań i nie oferuje standardu, którego można oczekiwać od obiektu czterogwiazdkowego.

My stay at this hotel in Tbilisi was very disappointing. The reality didn't match the bright and modern pictures online; the decor is actually quite dark, sad, and outdated. The breakfast was the biggest letdown, with a very limited selection, and to my shock, they served moldy bread one day, which is a serious hygiene issue. The bathroom was also in bad shape, with visible mold in the shower, making it uncomfortable to use. Accessibility is poor; although there's an elevator, you have to go up a flight of stairs to reach it. This is a hassle if you have heavy luggage or mobility issues. I do not recommend staying here—there are much better options in Tbilisi for the same price. Avoid this place.

Ottimo hotel in una posizione ideale per esplorare Tbilisi. Le camere sono accoglienti e ben curate, la colazione è abbondante e il personale è eccezionalmente gentile. Consigliato, soprattutto per la cortesia del personale.

The location is very central and an easy walk to local attractions. The service was outstanding and very helpful. The rooms were clean and the beds comfortable. Plus, the breakfast was delicious. Thank you!

Update 22/2I'm currently being pressured about a breakfast box I ordered for my departure day, which I never received. It's not a huge issue, but the way the business owner is treating me with harassment and accusations is unacceptable.The location is quiet and a bit away from the old town, but it’s easy to get there. There are food options nearby. The room was very hot, so I had to sleep with the window open, but the road was quiet. The staff were great. Breakfast was basic but okay.

Просторная и удобная душевая, комфортная комната и великолепный завтрак.

Merhaba, biz 10 günlüğüne geldik, Tiflisli değiliz ve şehri pek tanımıyoruz. Dört yıldızlı bir otel olarak rezervasyon yaptık ama otel beklediğimiz gibi çıkmadı. İade talep ettik ama otel, rezervasyon sırasında iade yapılmayacağını söyledi. Otele girdiğimizde, dört yıldızlı otelden çok KYK yurduna benzeyen bir yerle karşılaştık. İptal etmek istediğimizi resepsiyona ilettiğimizde, müdürle görüşmesi gerektiğini söylediler. Lobide oturmamız önerildi ama lobi pek uygun değildi, bu yüzden otelin restoranına yönlendirildik. Orası da ışık açılmamış bir yerdi. Fotoğraflardaki güzel görüntülerle gerçek arasında büyük bir fark var. En sonunda vazgeçip odaya geçtik. Oda çok soğuktu, klimayı açtık ama bir saat sonra yine soğuktu. TV’yi açtığımızda sadece bir kanal aktarıyordu, YouTube yoktu ve kumandasıyla sesi bile açıp kapatamadık. Resepsiyondaki kişi bu sorunların kendisini ilgilendirmediğini söyledi. Kısacası, müşteri memnuniyeti, hizmet ve doğruluk yoktu. Hiçbir şey fotoğraflardaki gibi değil. Paramızı önceden almışlardı ama şu an başka bir yerde kalıyoruz. Teşekkürler.

This is definitely not a 4-star hotel, not even close to 2-star! The rooms look nothing like the pictures. Everything is outdated. Customer service is terrible! After checking in, I found out there was no running water in my room or the entire hotel. When I told them I couldn't stay, they asked me to cancel my reservation. I did, but they charged me anyway. I complained to Booking.com, but the hotel denied the issue and refused a refund. Even though there is an elevator, you have to carry your luggage up around 20 steps to reach it. Plus, be ready to walk about 50 meters with your bags from the taxi, as the road is closed to private vehicles before you get there.

A staff member kindly assisted me in calling a taxi before my departure and waited patiently with me until it arrived. This thoughtful gesture really moved me. I felt secure and cared for, even while being in a foreign country. Thank you so much‼︎

Nice room, amazing breakfast, wonderful staff.