This review is subjective and based on my visit to room 1 on 28.9.2019. I suspect similar issues might exist in other rooms. I stayed in room number 1, located in the basement. There was a small window 2.60 meters high, impossible to open or get fresh air from it. Initially, the toilet seat was completely broken, but after a small discussion, it was replaced.
The more I looked around, the more problems I found. The room was worn down, and the wood in the bathroom had severe water stains. The toilet paper had already been wet by previous users, and I had to discard half of it. The wallpaper near the bed was shabby and dirty, with numerous tears. The floor lamp was leaning like the Tower of Pisa. The doorknob was held together with adhesive tape from the inside, and the lock didn’t work properly, so I had to leave the door open.
It's not a terrible hotel if location is the only concern. It's right in the middle of everything, but you pay the same price as other nearby hotels without getting air conditioning or breakfast. In my opinion, it's a poor deal. This place doesn't represent typical Tbilisi hotels and doesn't deserve three stars, especially without actual windows.
The hotel seems more suited for backpackers and hostel guests. The impression is that these are the main customers. There are crumpled, dirty signs in the rooms and at the front desk with prices like 1 lari for water, 2 for coffee, 15 for laundry, and a 25 lari fine for smoking in the room.
Paying 60 lari per night without breakfast for such poor conditions is disappointing. They initially refused to repair the broken toilet seat, even though I had a theater visit planned. They offered me a room with a small bed, which I couldn’t accept due to my height. When I returned, they had repaired the seat, but the overall impression of the hotel and room remained unsatisfactory. I decided to leave but the front desk refused to refund me. They called the manager, and eventually, I involved the police to resolve the issue. Unfortunately, communication was difficult as staff barely spoke English. They couldn’t even issue a proper invoice. Only the manager could do that, and promised to send it by email later.
In my opinion, the hotel should have checked the room for errors or defects before releasing it to guests. This was not the case for room number 1. I strongly advise others to find a better hotel with included breakfast, air conditioning, and definitely, windows that open.
