Gym and fitness center "OkTopUs Fitness Club (City Mall)"

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The front desk staff needs to be replaced. At this point, her salary could be considered a donation since she shows no interest in assisting customers or promoting memberships. She just sits there chewing gum, scrolling on her phone, and looking at people without any engagement. Plus, she talks so quietly that you have to lean over the desk just to hear her.

When I asked for a gym tour or a trial workout to check out the facilities, her response was 55 GEL, which is ridiculous since a monthly membership costs only 300 GEL.

The gym looks appealing from the outside, but due to the receptionist's attitude, I never got to see the inside. It's great that the gym is open 24/7 and located in a mall, but finding it was a challenge. It took me 30 minutes to locate it, and even the information desk in the mall couldn't help me.

Honestly, if the aim is to deter potential customers without them ever seeing the gym, she's doing a fantastic job.

The gym is extremely overpriced.

My experience at this gym was far from what I expected for a premium facility. The overall atmosphere was disappointing. Staff were seen entering and leaving without shoe covers, going outdoors and then returning to shared spaces, which raises hygiene issues for a place that claims to be upscale.

The locker rooms were particularly bad, with a strong sewage odor and a cleanliness level that was unacceptable. It always felt dirty and neglected.

Moreover, one of the receptionists was quite unhelpful. When I provided feedback, her dismissive attitude, chewing gum, raised eyebrow, and disrespectful tone made the interaction very unpleasant.

Overall, this visit did not meet the standards of a high-end gym. There is a lot of room for improvement in cleanliness and customer service.

Ходить сюда приятно, особенно после тренировки, когда можно полежать в сауне на полотенце с ароматом эвкалипта 😅. Очень нравятся косметические средства и сушилки для волос в раздевалках. Из минусов - потолки протекают во время дождя 🙈, и не хватает хотя бы одного тренажера смита, его часто не хватает. Но если приходить днём, шансы его поймать выше. Удобно, что в приложении можно видеть, сколько людей сейчас в зале, это помогает планировать посещения, когда менее многолюдно.

Excellent equipment, especially the hammer strength machines and unique cardio options. The staff is friendly, and it's open 24/7. This is definitely the top gym in Tbilisi.

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Лучшее и самое комфортное отделение! ♥️🐙 Обожаю команду!!

საუკეთესო ❤️

არ გირჩევთ. ფული მომატყუეს — ვარჯიშების ნაწილი ჩემს ბრალზე არ იყო დაკარგული, მაგრამ არც თანხის დაბრუნებაზე დათანხმდნენ და არც ვარჯიშის ჩატარებაზე.