Our first visit was fantastic. As a group of six, we enjoyed khachapuri, fresh salad, cold beer, and homemade compote in a cozy, family-friendly setting. We were so impressed that we returned, but our second experience was completely different. We ordered starters and main courses, along with drinks. The drinks and starters came out quickly, but the main courses were excessively salted. Two dishes were nearly inedible, and one was so bad we couldn't eat it even with bread. We didn't ask for a refund or a replacement; we just sought assistance. The woman in charge took the problematic dish away and then we waited over an hour for the rest of our food. When we inquired about it, we were rudely told that our complaint had canceled the order. A staff member then claimed we hadn’t actually ordered that many mains, saying it was "too much for six people." Being lectured about our order felt very disrespectful.
To make matters worse, we received the bill with only the unreturned dish removed, while the one we complained about remained, along with a 10% service charge. When we tried to resolve the issue calmly, the owner raised his voice and blamed us entirely. If there was a mix-up regarding our order, the right response would have been to ask us instead of placing blame. Instead, we were treated like difficult customers. It’s disappointing because our first visit showed the potential of this place. We genuinely wanted to enjoy it, but we won't be returning.
We do not recommend this restaurant!
