I applied to open a bank account, and they told me it would take around five working days. Despite submitting all the required documents on time, it's been more than 10 working days now, and there's still no update. Whenever I call customer service, they claim my case is with the relevant team, but no one follows up. The lack of transparency and accountability is frustrating, and the service in the branch was just as bad. Some of the staff seemed uninterested in helping, making the experience even worse. This has been the most frustrating banking experience I've ever had, and I wouldn't recommend this branch to anyone seeking efficient service.