Incorrect Meter Readings: Steps to Dispute Errors

When you receive a receipt and notice that it contains an unusually large or insignificant amount, questions arise. This situation is possible if you have incorrectly transmitted readings or forgotten to send them, and in rare cases, when the meter is broken.

We will tell you what to do in these unusual situations.

Analyzing the receipt and looking for possible errors

Let's understand how to analyze the receipt and find possible errors when calculating the cost of electricity. Carefully study the following aspects:

• Electricity supplier: Check the information about the company with which you have an electricity supply contract. Make sure that the supplier's details are correct and match the information on your payment slip.
• Cost and tariffs: Check what tariffs apply to your electricity. Compare the cost per kilowatt hour of electricity on your new payment card with previous receipts. Notice if the rates have changed or stayed the same.
• Meter readings: Check the accuracy of the meter readings on your new bill. Compare them to previous readings to make sure there are no data entry errors. If there is a discrepancy, there may have been a mistake in the meter reading.

Energy consumption: Analyze your previous receipts and determine your average monthly kilowatt-hour energy consumption. Compare this information with the information on your new bill. If there are significant discrepancies, this may indicate a billing error or an incorrect meter reading.

Contact Information: Please note the contact information for your electricity supplier on your receipt. If there are questions or more information is needed, contact the company at the phone number listed or refer to their website.

It should be noted that if you find discrepancies or have doubts about the accuracy of the charge, it is important to contact your electricity supplier for advice and to resolve possible errors. If necessary, provide accurate energy consumption data or contact the company's office to apply for a recalculation.

Analyzing your receipt and looking for possible errors will help you control your energy costs and ensure that you are charged fairly. Be attentive and actively communicate with your electricity supplier to protect your rights as a consumer and ensure efficient management of your energy resources.

If the meter readings are correct, inspect the electricity meter

1. Call the electricity office. The number is on your receipt or on the regional office's website. They will tell you if you need to go directly to their office or if you can send an application by e-mail to check if the meter is in good working order.

If you need to write an application, you must include in the document your home address, the type of meter, the number of meters and signs of damage.The readings do not turn and the seal is broken.

1. Make an appointment to see a technician. During an office visit or phone call, find out when staff can come to check the meter's operation.
2. Obtain a certificate of compliance to inspect electric meters. After the inspection, the electricity retailer will write a report describing the malfunction and appearance of the meter. Please be sure to read this document - it clearly states that the seal has not been opened. Thus, you may be accused of stealing electricity.
3. Repair the meter or buy a new meter. If the fault is not serious, the device is repaired on site, or the main controller uses it for additional diagnostics and receives a document confirming that the device has been sent for repair.

If the meter cannot be repaired, you will need to purchase a new meter. To do this, please contact the electricity staff, they will inspect or show the faulty meter to the store to collect a similar meter for you. Counters are sold in hardware stores and hypermarkets.

The meter can be installed by any owner and only the power supply workers can seal the meter. This will help in completing the paperwork while it is being sealed.

1. Make an application to have your meter re-sealed. Start by calling the electricity sales office - they will let you know if you need to contact them and write an application, or you can call the owner on the phone.

When sealing is done, the electric utility staff will adjust the date and time on the installation certificate - from that point on, calculations are based on actual readings. Before the sealant is installed, you pay your utility bill based on your average for the last 6 months.