User Agreement

1. General Provisions

1.1. Madloba Info Limited (registration number 2457193, Hong Kong; hereinafter - the "Company") offers internet users (hereinafter - the "User") access to the Madloba.info online resource on the terms set out in these Terms of Use (hereinafter - the "Agreement").

1.2. The Madloba.info online resource (hereinafter referred to as the "Resource") is an information directory of organizations operating in Georgia. The resource functions as an aggregator of publicly available information about commercial entities and as a platform for posting user reviews. The procedure for posting information about organizations is regulated by a separate document - the Policy for Posting Open Data on Organizations.

1.3. This Agreement constitutes a public offer and governs the relationship between the Company and the User when using the Resource.

1.4. By beginning to use the Resource or any of its individual features, the User automatically accepts the terms of this Agreement in full. If the User does not agree with the terms of the Agreement, they must cease using the Resource.

1.5. The Company grants the User a non-exclusive, royalty-free licence to use the Resource within the scope of its functional capabilities.

1.6. Free features of the Resource include: searching and accessing information about organisations, writing and publishing reviews, registering an account, and adding information about the User's own organisation. A personal account for independently editing an organisation's listing is not provided - all changes to a listing are made by the Resource's editorial team upon a written request from the organisation's representative submitted to [email protected]. This approach ensures a consistent quality standard across all listings in three languages and protects organisations' data from unauthorised changes.

1.7. Use of additional paid features - including priority listing of an organisation card, professional design, analytics, and other promotional tools - is governed by a separate agreement concluded with the Company's authorised commercial partner, Madloba Consult (hereinafter - the "Authorised Partner"). This Agreement forms an integral part of such a contract.

1.8. Use of the Resource is governed by this Agreement and the following documents, which form an integral part of it:

1.9. The Company reserves the right to amend the terms of this Agreement. Substantial amendments take effect no earlier than 30 (thirty) days after the updated version is published on the website; technical and editorial amendments may take effect immediately. The User is responsible for independently monitoring the current version of the Agreement. Continued use of the Resource after amendments take effect constitutes acceptance of the new terms.

1.10. This Agreement is governed by the laws of Georgia. All disputes arising from this Agreement shall be resolved by the courts of Georgia.

2. Registration and User Account

2.1. The User confirms that they have reached the age of 18 (eighteen) years. Use of the Resource is not permitted for persons under the age of 18. The Resource contains information about organisations that sell alcoholic beverages, tobacco products, offer gambling services, and other goods and services subject to age restrictions.

2.2. Use of certain features of the Resource may require the User to register an account. Registration is carried out via a Google account. In certain cases, access may be provided directly by the Company.

2.3. The Company may restrict the User's access to the Resource or its individual features, or block the account, in the event of a violation of this Agreement or applicable law.

2.4. The User is responsible for maintaining the security of access to their account and for all actions carried out in their name. In the event of unauthorised access to the account, the User must immediately notify the Company at [email protected].

2.5. When registering and using the Resource, the User undertakes to provide accurate and up-to-date information about themselves and/or their organisation. The Company may request supporting documents.

3. User Content

3.1. The User may post the following types of Content on the Resource: reviews of organisations, comments on blog articles, organisation reviews, and ratings, as well as messages submitted via the feedback form. All other materials - images, videos, text publications, and other content - are published exclusively by the Resource's editorial team.

3.2. By posting Content, the User grants the Company a non-exclusive licence to use it for the following purposes and within the following scope:

publication of reviews and comments on the Madloba.info Resource;
publication of Content on the Company's partner resources (official Madloba social media pages, catalogues of the Company's partners in other countries)
exclusively in anonymised or aggregated form, without disclosure of the author's personal data;
use of Content for the purpose of improving the quality of the Resource and moderation.

The licence is granted without remuneration, for the full term of the exclusive rights to the Content, worldwide.

3.3. The User warrants that the Content they post: is based on genuine personal experience of interacting with the organisation or subject of the review; does not infringe the rights of third parties; does not contravene the laws of Georgia; and complies with the rules of this Agreement. Responsibility for Content rests with the User who posted it.

3.4. The Company is not obliged to carry out prior review of Content posted by the User, but reserves the right to remove or refuse to publish any Content at its discretion - including where Content violates this Agreement, the rights of third parties, applicable law, or does not comply with the format of the Resource. Removal of Content does not give rise to any claims against the Company by the User.

4. Conditions of Use of the Resource

4.1. The User undertakes to use the Resource in accordance with applicable law and this Agreement.

4.2. When using the Resource, the User is prohibited from:

posting unlawful, harmful, offensive, threatening, or discriminatory Content;
posting knowingly false information about organisations or individuals;
impersonating another person or representative of an organisation without the appropriate authority;
infringing the rights of third parties, including intellectual property rights;
posting spam or unsolicited advertising materials;
distributing malicious software; — collecting personal data of other Users without their consent;
using the Resource for commercial purposes without the written permission of the Company or the Authorised Partner;
carrying out automated data collection from the Resource (scraping) without the written permission of the Company.

4.3. All elements of the Resource - design, texts, graphics, software code, and other components - are objects of intellectual property belonging to the Company or other rights holders. Their use is permitted exclusively within the functional scope of the Resource and in accordance with the Intellectual Property Policy.

5. Disclaimer of Warranties and Limitation of Liability

5.1. The Resource is provided to the User "as is". The Company does not guarantee uninterrupted and error-free operation of the Resource, nor that the Resource will meet the User's expectations.

5.2. The Company shall not be liable for direct or indirect losses incurred by the User as a result of using or being unable to use the Resource.

5.3. The Company shall not be liable for the accuracy of information about organisations obtained from external public sources, nor for changes in the activities of organisations that occurred after the last update of data on the Resource.

5.4. The Resource may contain links to third-party websites. The Company shall not be liable for the content of such websites or for the consequences of the User's use of them.

6. Final Provisions

6.1. This Agreement remains in effect for the entire period of the User's use of the Resource.

6.2. All disputes arising from or in connection with this Agreement shall be resolved through negotiation. If the dispute cannot be resolved through pre-trial proceedings, it shall be submitted to a court of general jurisdiction in Georgia in accordance with the laws of Georgia.

6.3. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

6.4. The Company may transfer its rights and obligations under this Agreement to third parties, with notification to Users by publication of a corresponding notice on the Resource no less than 30 (thirty) days prior to such transfer.

6.5. The Company may send the User informational and marketing messages by email or other communication channels indicated by the User upon registration. The User may at any time opt out of receiving marketing messages by submitting a request to [email protected] or by using the unsubscribe link in a received message. Technical notifications relating to account operation and security are sent regardless of mailing preferences.

6.6. For all questions relating to this Agreement, the User may contact the Company at: [email protected].

Madloba Info Limited, registration number 2457193, Hong Kong. This document does not constitute a public offer for the conclusion of a commercial agreement for paid services. The terms of paid services are governed by a separate agreement with the Authorised Partner, Madloba Consult.