Electricity supply company "Telmico"
- Description
Electricity supply company Telmico in Tbilisi plays a key role in ensuring stable and reliable electricity supply to the population of the capital of Georgia. Created during the reform of the country's energy market, Telmico began operations on July 1, 2021 and has since served 719 thousand subscribers in Tbilisi. The main objective of the company is to protect consumer rights and provide high quality services to each client.
One of Telmico's distinctive features is its operational cooperation model with the National Energy and Water Regulatory Commission and the Office of the Energy Ombudsman. This allows the company to remain open and reliable, providing customers with confidence in the stability and quality of the services provided. An important element of customer support is a modern call center, operating 24 hours a day, 7 days a week, which ensures a prompt response to requests and consultations for residents of Tbilisi.
Telmico employees are a team of 175 highly qualified professionals who are constantly developing their skills. The company's internal systems help to increase staff motivation and engagement, which, in turn, ensures the achievement of the company's strategic goals. An important element of Telmico's strategy is the development of digital services aimed at providing more convenient, faster and more efficient services to customers.
For the convenience of subscribers, Telmico has opened customer service centers in six different districts of Tbilisi. Contacting the company will be useful for every city resident who needs high-quality power supply and support in resolving issues related to power supply. Telmico is actively developing its infrastructure and services to meet the high standards and expectations of users in modern urban environments.
Mon-Fri: 09:00 - 18:00. Sat: 10:00 - 15:00. Sun: closed
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TTaras
Second night I don’t have electricity. The food has gone bad. Things are washed by hand. It is impossible to sleep in the apartment because of the heat. I go to a cafe to get electricity. I rented another apartment for a few days. They promise to come and do everything. But no one comes, then they say that it is some miracle problem and hang up. Having lived in different countries for a long time: such inappropriateness and autism I think can only be found in Africa.
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KKhatuna Tsitsvidze
Отлично!
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EElena K
Fantastic service! Teona was incredibly helpful and kind. ❤️ Everything was handled swiftly. Madloba 👌
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AAisel Mustafaeva
The call center is highly unprofessional, ignoring emails until we phone and insist they check them. The staff is incredibly rude, giving the impression they only come to work to drink coffee and avoid doing any real tasks. It was thoroughly disappointing.
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MMy Regon
Awful service.
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KKajol
ყოველ დღეს განათების გათიშვა გარდაუვალია ჩვენთან.
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AAleksei Borovkov
The operators acted rudely, ending the call as if I was speaking to an ex. They shut off the electricity without notice due to a debt cleanup I wasn’t informed about, leaving me clueless on how to pay. The power was out again the following day for nearly 14 hours due to their own issues, despite my advance payments for several months. The operators' responses were arrogant. No compensation, just terrible and disrespectful support.
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DDima Leavemealone
Приятный офис. Дважды заходил, и оба раза девушки быстро оформили все документы, причем говорили по-русски. В середине рабочего дня не было очереди.
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TTemuri Tabukashvili
გამოცდილება ნული.
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GGiorgi Charashvili
ყველაზე გამოუსადეგარი კომპანია ხართ!!!!
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AArina Klishchenko
Constant power outages. It's impossible to organize daily routines. The energy service here is extremely unreliable. Steer clear of this company.
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TTommy Angelo
The power goes out every week! Awful service.
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SsLy F0X
მადლობა სწრაფი დახმარებისთვის... წარმატებებს გისურვებთ.
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ZZuri Nasaraia
საბურთალოზე, მომეწონა მომსახურება. დიდი მადლობა ოპერატორებს.
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NNugzar Gegenava
Great service, much appreciated!
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AAnastasia Dobrushina
Paid all the bills, but then out of nowhere, an extra 10 GEL appeared. No SMS or call to inform me. They just arrived and cut off the electricity. The support operators were unhelpful, often hanging up without resolving anything. The way they treat customers is terrible and disrespectful.
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Hhamed anafjeh
Order delays were frustrating. The location is spot on, but the service leaves much to be desired.
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EElin Gray
Выключили свет, а дома маленький ребёнок. Даже еду подогреть не могу. Никто не предупредил, на звонки не отвечают. Полный беспредел! Завтра поеду к ним в офис, и явно не в лучшем настроении!
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KKsenia Vask
They cut off the electricity in my home for over 24 hours😡 The operators are friendly and polite, but they keep making empty promises like “the power will be back by 14:00”, then “by 18:00”, and “definitely by 21:00”… It’s now 9 am the next day, and still no electricity. I had to throw everything from the fridge away, can't work today, and suffering from the +37 heat without air conditioning. Horrible experience.
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AAcoustic Way
Отсутствие электричества на протяжении 14 часов. Все продукты из холодильника пришлось выбросить. Ужасное обслуживание.
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SStas Kolenchik
The electricity at Kavtaradze 14B has been cut off six times, lasting anywhere from 2 to 14 hours, since late March 2023. The hotline doesn't answer, and there's no response in the messenger. I've had to throw out food from the fridge three times, each time costing as much as a monthly electric bill. What a lousy service.
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NNikoloz Guliashvili
I'm really impressed by the electricity service here in Tbilisi. The customer support is outstanding - they're always quick to respond and ready to assist with any questions or issues I have. I highly recommend them to anyone in search of a dependable and affordable electricity provider.
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DDima Tato
კარგი.
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PPavel Salagishvili
Отключили свет в 18:00. Прошли уже сутки, а электричества до сих пор нет. Обещают прислать специалистов, но никто так и не приехал. Хуже организации просто не найти.
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OOhah Masya
Сегодня где-то между 13:00 и 14:00 на проспекте А. Церетели отключили электричество. Мы позвонили и нам сказали, что проблему решат через два часа. Через три часа мы снова позвонили, и нас уверили, что электричество подключат к концу дня. Сейчас 23:07, а света всё ещё нет. Обновление: уже 07:07, и электричества всё ещё нет.