The 10 most Frequent questions to Madloba Technical Support

How can I contact you and why can't I reach you?

Answer:

We strive to ensure that all communication is recorded and accessible to both parties. This allows us to accurately understand your situation and respond quickly. For this reason, we communicate via text channels: Telegram, WhatsApp, Viber or email. This ensures that all information is saved and accounted for. If you have an urgent question, write to us via one of these messengers, and we will definitely respond.

How can I come to your office?

Answer:

We understand that sometimes you want to meet with us in person, but most of our employees work on trips, meetings and in the field. We don't have a physical technical department where you can come with photos or documents. Instead, we offer communication via messengers or email to quickly resolve issues. This helps us to quickly solve all tasks without delay.

Why don't I see any changes after I submitted the application?

Answer:

All applications are processed on a first-come, first-served basis. Please note that it may take some time to process the information. If you have a free placement, it will be published after all requests have been processed. We ask you to be patient. As soon as your data is posted, you will receive a link to your organization.

I sent the request several times, why wasn't it processed faster?

Answer:

Every time you resend a request, it is moved to the back of the queue. We recommend that you wait for a response from our manager so as not to delay the process. If you have any additional questions or suggestions, it is better to discuss them in one message.

I want to delete or change information about my organization. Why can't you do it?

Answer:

We cannot delete or change information about your organization until we are sure that you are the owner of the company. To do this, we need to verify your identity. If you want to make changes, please provide the supporting documents and we will do it as soon as possible.

How long does it take to process my request?

Answer:

Application processing can take from several days to several weeks, depending on the complexity of the request and the order of priority. We always try to resolve issues as quickly as possible. If your application requires additional verification, we will definitely notify you.

Can I access my personal account to manage my organization?

Answer:

At the moment, there are no personal information management accounts in our catalog. All changes and requests are processed by our managers via messengers and email. We are working on improving the system, and we plan to offer additional features in the future.

How do I find out when my organization will be placed in the catalog?

Answer:

If your application for free placement is successful, you will receive a link to your organization. However, keep in mind that applications are processed on a first-come, first-served basis, and if you have a lot of data or complex changes, it may take longer. You will always receive a notification as soon as your placement is completed.

How can I update my company information if I notice an error?

Answer:

If you notice an error in the information about your company, write to us via an available messenger or email. We will make all necessary adjustments. It is important that the information is accurate, so let us know about any changes as soon as possible.

Can I place ads or banners on your website?

Answer:

To place ads or banners on the Madloba website, please contact our advertising department. We offer various packages and are ready to discuss the terms of advertising, depending on your needs.